rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Gower handbook of call and contact centre management
  title info:
    title: Handbook of call and contact centre management
  name:
    name part: Calvert, Natalie.
  type of resource: text
  origin info:
    place:
      place term: enk
    date issued: 2004
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: print
    extent: xxvii, 340 pages : illustrations ; 26 cm.
  note: edited by Natalie Calvert.
  note: Includes index.
  subject:
    topic: Call centers
    topic: Management
  classification: HE8788 .G68 2004
  classification: 658.8/12
  identifier: 0566085100 (alk. paper)
  identifier: 2004047538
  record info:
    record content source: DLC
    record creation date: 040415
    record change date: 20151101055050.0
    record identifier: in00002041659