Service worlds : people, organisations and technologies /
| Main Author: | |
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| Other Authors: | , |
| Format: | Book |
| Language: | English |
| Published: |
London ; New York :
Routledge,
2004.
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| Subjects: | |
| Online Access: | Table of contents |
| Physical Description: | viii, 286 pages : illustrations ; 25 cm. |
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| Bibliography: | Includes bibliographical references (pages [246]-277) and index. |
| ISBN: | 0415247861 (alk. paper) 041524787X (pbk. : alk. paper) |