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Improving tourism and hospitality services /

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Bibliographic Details
Main Author: Laws, Eric, 1945-
Format: Book
Language:English
Published: Wallingford ; Cambridge, MA : CABI Pub., [2004]
Subjects:
Tourism.
Hospitality industry.
Consumer satisfaction.
Description
Physical Description:xviii, 203 pages : illustrations ; 22 cm.
Bibliography:Includes bibliographical references (pages 183-200) and index.
ISBN:0851999956 (pbk.)