Best face forward : why companies must improve their service interfaces with customers /

The customer experience edge : technology and techniques for delivering an enduring, profitable, and positive experience to your customers /
by: Soudagar, Reza
Published: (2012)

Service innovation : how to go from customer needs to breakthrough services /
by: Bettencourt, Lance
Published: (2010)

Best practices : building your business with customer-focused solutions /
by: Hiebeler, Robert
Published: (1998)

Technology and customer service : profitable relationship building /
by: Timm, Paul R.
Published: (2005)

Predictable winners : a handbook for developing, forecasting, and launching new products and services /
by: Jackson, Stuart E., et al.
Published: (2025)

Uncommon service : how to win by putting customers at the core of your business /
by: Frei, Frances
Published: (2012)

Customer relationship management : organizational and technological perspectives /
by: Rajola, Federico
Published: (2003)

Customer relationship management : organizational and technological perspectives /
by: Rajola, Federico
Published: (2003)

Discovering the soul of service : the nine drivers of sustainable business success /
by: Berry, Leonard L., 1942-
Published: (1999)

Customer worthy : why and how everyone in your organization must think like a customer /
by: Hoffman, Michael R.
Published: (2010)

High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce /
by: Solomon, Micah
Published: (2012)

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers /
by: Soudagar, Reza, et al.
Published: (2011)

Product plus : how product + service = competitive advantage /
by: Lovelock, Christopher H.
Published: (1994)

The magic bullet for customer service : [a daily program to improve service in your business and your life] /
by: Baylis, Allan R.
Published: (2013)

Building a customer service culture : the seven ServiceElements of customer success /
by: Martinez, Mario, 1967-
Published: (2008)

Customer service delivery : research and best practices /
Published: (2006)

The service edge : 101 companies that profit from customer care /
by: Zemke, Ron
Published: (1989)

Managing service quality /
Published: (1995)

Customer service in the information age : a common sense approach to high-tech help /
by: Haberer, JoAnn B.
Published: (2004)

Information technology-enabled global customer service /
Published: (2003)

Satisfying internal customers first : a practical guide to improving internal and external customer satisfaction /
by: Chang, Richard Y.
Published: (1994)

Measuring customer service effectiveness /
by: Cook, Sarah, 1955-
Published: (2004)

The fast forward MBA in technology management /
by: Petrozzo, Daniel P.
Published: (1998)

Customer service : utility style : proven strategies for improving customer service and reducing customer care costs /
by: McLean-Conner, Penni
Published: (2006)

Service management, principles and practices /
by: Bleuel, William H.
Published: (1978)

The essentials of face-to-face customer service /
Published: (2023)

Customer 360 : how data, AI, and trust changes everything /
by: Kihn, Martin, et al.
Published: (2025)

Proactive customer service : transforming your customer service department into a profit center /
by: Brennan, Charles D.
Published: (1997)

Gower handbook of customer service /
Published: (1997)

Amaze your customers! : creative tips on winning & keeping your customers /
by: Zanetti, Daniel
Published: (2006)

Building quality service : with competency-based human resource management /
by: Van der Wagen, Lynn
Published: (1994)

How to measure service quality & customer satisfaction : the informal field guide for tools and techniques /
by: Chakrapani, Chuck
Published: (1998)

Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
by: Goodman, John A.
Published: (2009)

Customer mania! /
by: Blanchard, Kenneth H.
Published: (2004)

Customer service over the phone /
by: Coscia, Stephen
Published: (1999)

Customer relationship management in electronic markets /
Published: (2004)