Best face forward : why companies must improve their service interfaces with customers /

Bibliographic Details
Main Author:	Rayport, Jeffrey F.
Other Authors:	Jaworski, Bernard J.
Format:	Book
Language:	English
Published:	Boston, Mass. : Harvard Business School Press, [2005]
Subjects:	Customer services > Management. Service industries > Technological innovations > Management. Competition.
Online Access:	Table of contents

Table of contents

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