| Tag |
First Indicator |
Second Indicator |
Subfields |
| LEADER |
00000pam a22000004a 4500 |
| 001 |
in00002037726 |
| 005 |
20151101052833.0 |
| 008 |
040129s2005 maua b 001 0 eng |
| 010 |
|
|
|a 2004002104
|
| 020 |
|
|
|a 0875848672
|
| 035 |
|
|
|a (OCoLC)ocm54372520
|
| 040 |
|
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|a DLC
|c DLC
|d TXA
|d UtOrBLW
|
| 042 |
|
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|a pcc
|
| 049 |
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|a TXAM
|
| 050 |
0 |
0 |
|a HF5415.5
|b .R393 2005
|
| 082 |
0 |
0 |
|a 658.8/12
|2 22
|
| 100 |
1 |
|
|a Rayport, Jeffrey F.
|
| 245 |
1 |
0 |
|a Best face forward :
|b why companies must improve their service interfaces with customers /
|c Jeffrey F. Rayport, Bernard J. Jaworski.
|
| 264 |
|
1 |
|a Boston, Mass. :
|b Harvard Business School Press,
|c [2005]
|
| 264 |
|
4 |
|c ©2005
|
| 300 |
|
|
|a xxi, 262 pages :
|b illustrations ;
|c 25 cm.
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|
| 337 |
|
|
|a unmediated
|b n
|2 rdamedia
|
| 338 |
|
|
|a volume
|b nc
|2 rdacarrier
|
| 504 |
|
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|a Includes bibliographical references ([229]-247) and index.
|
| 505 |
0 |
|
|a Interface as the next frontier of competitive advantage -- The interface imperative -- The front-office revolution -- What people do best -- What machines do best -- Putting the amalgam of people and machines to work -- Managing interface systems -- The interface audit.
|
| 650 |
|
0 |
|a Customer services
|x Management.
|
| 650 |
|
0 |
|a Service industries
|x Technological innovations
|x Management.
|
| 650 |
|
0 |
|a Competition.
|
| 700 |
1 |
|
|a Jaworski, Bernard J.
|
| 856 |
4 |
1 |
|3 Table of contents
|u http://www.loc.gov/catdir/toc/ecip0414/2004002104.html
|t 0
|
| 994 |
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|a C0
|b TXA
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|a cataloged
|b h
|c 2005/3/11
|d c
|e bwalker
|f 8:59:45 am
|
| 999 |
|
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|a MARS
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| 952 |
f |
f |
|p ric
|a Texas A&M University
|b Rellis Campus
|c Joint Library Facility
|s JLF
|d Remote Storage
|t 0
|e HF5415.5 .R393 2005
|h Library of Congress classification
|i unmediated -- volume
|m A14832287431
|
| 998 |
f |
f |
|a HF5415.5 .R393 2005
|t 0
|l Remote Storage
|