Best face forward : why companies must improve their service interfaces with customers /

Bibliographic Details
Main Author:	Rayport, Jeffrey F.
Other Authors:	Jaworski, Bernard J.
Format:	Book
Language:	English
Published:	Boston, Mass. : Harvard Business School Press, [2005]
Subjects:	Customer services > Management. Service industries > Technological innovations > Management. Competition.
Online Access:	Table of contents

Description
Physical Description:	xxi, 262 pages : illustrations ; 25 cm.
Bibliography:	Includes bibliographical references ([229]-247) and index.
ISBN:	0875848672