Higher profits through customer lock-in : a roadmap /

Customer loyalty : how to earn it, how to keep it /
by: Griffin, Jill
Published: (2002)

Care packages for your customers : an idea a week to enhance customer service /
by: Glanz, Barbara A.
Published: (2007)

Taming the search-and-switch customer : earning customer loyalty in a compulsion-to-compare world /
by: Griffin, Jill
Published: (2009)

Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system /
by: Johnson, Michael D. (Michael David)
Published: (2000)

Why customers come back : how to create lasting customer loyalty /
by: Lawfer, Manzie R., 1946-
Published: (2004)

Crafting customer value : the art and science /
by: Duchessi, Peter, 1953-
Published: (2002)

What customers like about you : adding emotional value for service excellence and competitive advantage /
by: Freemantle, David
Published: (1998)

Technology and customer service : profitable relationship building /
by: Timm, Paul R.
Published: (2005)

Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty /
by: Van Hooser, Phillip, 1957-
Published: (2005)

Customer equity : building and managing relationships as valuable assets /
by: Blattberg, Robert C., 1942-
Published: (2001)

Wired and dangerous : how your customers have changed and what to do about it /
by: Bell, Chip R.
Published: (2011)

Customers that count : how to build living relationships with your most valuable customers /
by: Cram, Tony
Published: (2001)

Managing the customer experience : turn customers into advocates /
by: Smith, Shaun
Published: (2002)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
by: Goldstein, Sheldon D.
Published: (2009)

Who stole my customer? : winning strategies for creating and sustaining customer loyalty /
by: Thompson, Harvey
Published: (2004)

Return on customer : creating maximum value from your scarcest resource /
by: Peppers, Don
Published: (2005)

Capturing customers' hearts : leave the competition to chase their pockets /
by: Clegg, Brian
Published: (2000)

The lifebelt : the definitive guide to managing customer retention /
by: Murphy, John A., 1948-
Published: (2001)

The hidden wealth of customers : realizing the untapped value of your most important asset /
by: Lee, William G.
Published: (2012)

The butterfly customer : capturing the loyalty of today's elusive consumer /
by: O'Dell, Susan M.
Published: (2000)

Customer loyalty : a guide for time travelers /
by: Robinson, Sionade
Published: (2006)

CUSTOMER VALUE STARVATION CAN KILL prevention and cure.
by: MAHAJAN, GAUTAM. VIEIRA, WALTER
Published: (2021)

Managing customer value : one stage at a time /
by: Soman, Dilip
Published: (2010)

Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy /
by: Stinnett, Bill
Published: (2005)

Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy /
by: Stinnett, Bill
Published: (2005)

The ten demandments : rules to live by in the age of the demanding consumer /
by: Mooney, Kelly
Published: (2002)

Loyalty rules! : how today's leaders build lasting relationships /
by: Reichheld, Frederick F.
Published: (2001)

What's the secret? : to providing a world-class customer experience /
by: DiJulius, John R., 1964-
Published: (2008)

"I love you more than my dog" : five decisions that drive extreme customer loyalty in good times and bad /
by: Bliss, Jeanne
Published: (2009)

Driving loyalty : turning every customer and employee into a raving fan for your brand /
by: Kazanjian, Kirk
Published: (2013)

High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce /
by: Solomon, Micah
Published: (2012)

Customer loyalty programmes and clubs /
by: Butscher, Stephan A.
Published: (2002)

Customer clubs and loyalty programmes : a practical guide /
by: Butscher, Stephan A.
Published: (1998)

Indispensable : how to become the company that your customers can't live without /
by: Calloway, Joe
Published: (2005)

Capturing customer equity : moving from products to customers /
Published: (2006)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
by: Hayes, Bob E., 1963-
Published: (2009)