Cover Image

Overpromise and overdeliver : the secrets of unshakeable customer loyalty /

Bibliographic Details
Main Author: Barrera, Rick
Format: Book
Language:English
Published: New York, N.Y., U.S.A. : Portfolio, 2005.
Subjects:
Product management.
Brand loyalty.
Description
Item Description:Includes index.
Physical Description:x, 226 pages ; 24 cm. + 1 CD-ROM (3 3/4 in.).
ISBN:1591840619