Building great customer experiences /

The customer experience edge : technology and techniques for delivering an enduring, profitable, and positive experience to your customers /
by: Soudagar, Reza
Published: (2012)

Quality in customer service /
by: Fuchs, Edward
Published: (1999)

Profitable customers : how to identify, develop and retain them /
by: Wilson, Charles
Published: (1998)

The customer signs your paycheck /
by: Cooper, Frank (Frank J.), 1938-
Published: (2010)

How to give exceptional customer service /
Published: (1993)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
by: Blunt, Carolyn, 1976-
Published: (2013)

The celebrity experience : insider secrets to delivering red carpet customer service /
by: Cutting, Donna, 1966-
Published: (2008)

Customer worthy : why and how everyone in your organization must think like a customer /
by: Hoffman, Michael R.
Published: (2010)

Winning with customers : a playbook for B2B /
by: Pigues, D. Keith
Published: (2010)

Winning with customers : a playbook for B2B /
by: Pigues, D. Keith
Published: (2010)

The changing face of today's customer : strategies for attracting and retaining a diverse customer and employee base in your local market /
by: Lipp, G. Douglas
Published: (2003)

Aftermarketing : how to keep customers for life through relationship marketing /
by: Vavra, Terry G.
Published: (1992)

Total access : giving customers what they want in an anytime, anywhere world /
by: McKenna, Regis
Published: (2002)

The customer loyalty pyramid /
by: Lowenstein, Michael W., 1942-
Published: (1997)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
by: Goldstein, Sheldon D.
Published: (2009)

Who stole my customer? : winning strategies for creating and sustaining customer loyalty /
by: Thompson, Harvey
Published: (2004)

Capturing customers' hearts : leave the competition to chase their pockets /
by: Clegg, Brian
Published: (2000)

The Apple experience : secrets to building insanely great customer loyalty /
by: Gallo, Carmine
Published: (2012)

How to be better at ... customer care /
by: Foster, Timothy R. V.
Published: (1999)

Service strategy : management moves for customer results /
by: Horovitz, Jacques, 1947-
Published: (2004)

Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system /
by: Johnson, Michael D. (Michael David)
Published: (2000)

The satisfied customer : winners and losers in the battle for buyer preference /
by: Fornell, Claes
Published: (2007)

CUSTOMER VALUE STARVATION CAN KILL prevention and cure.
by: MAHAJAN, GAUTAM. VIEIRA, WALTER
Published: (2021)

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers /
by: Soudagar, Reza, et al.
Published: (2011)

Making customers matter.
Published: (2010)

Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program /
by: Anton, Jon
Published: (1997)

The butterfly customer : capturing the loyalty of today's elusive consumer /
by: O'Dell, Susan M.
Published: (2000)

Sense and respond : the journey to customer purpose /
by: Barlow, Sue, 1972-
Published: (2005)

Marketing for keeps : building your business by retaining your customers /
by: Furlong, Carla B.
Published: (1993)

Amaze your customers! : creative tips on winning & keeping your customers /
by: Zanetti, Daniel
Published: (2006)

You can't win a fight with your client & 49 other rules for providing great service /
by: Markert, Tom
Published: (2007)

Aftermarketing : how to keep customers for life through relationship marketing /
by: Vavra, Terry G.
Published: (1995)

Customer-responsive management : the flexible advantage /
by: Davis, Frank W. (Frank White), 1939-
Published: (1996)

Customer experience governance : structuring a company-wide customer survey policy /
by: Thum, Stephanie
Published: (2023)

The ten demandments : rules to live by in the age of the demanding consumer /
by: Mooney, Kelly
Published: (2002)

What's the secret? : to providing a world-class customer experience /
by: DiJulius, John R., 1964-
Published: (2008)