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Building great customer experiences /

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Bibliographic Details
Main Author: Shaw, Colin, 1958-
Other Authors: Ivens, John
Format: Book
Language:English
Published: Houndmills, Basingstoke, Hampshire ; New York : Palgrave, 2005.
Edition:Rev. ed.
Subjects:
Customer services.
Consumer satisfaction.
Experience.
Customer relations.
Description
Physical Description:xxii, 218 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references (pages 209-212) and index.
ISBN:0333990137 (HBK)
1403939497 (PBK)