APA (7th ed.) Citation

Shaw, C., & Ivens, J. (2005). Building great customer experiences (Rev. ed.). Palgrave.

Chicago Style (17th ed.) Citation

Shaw, Colin, and John Ivens. Building Great Customer Experiences. Rev. ed. Houndmills, Basingstoke, Hampshire ; New York: Palgrave, 2005.

MLA (9th ed.) Citation

Shaw, Colin, and John Ivens. Building Great Customer Experiences. Rev. ed. Palgrave, 2005.