Cover Image

The professional services firm bible /

Bibliographic Details
Other Authors: Baschab, John, 1968-, Piot, Jon, 1966-
Format: Book
Language:English
Published: Hoboken, N.J. : John Wiley & Sons, [2005]
Subjects:
Service industries > Management.
Professions > Marketing.
Online Access:Publisher description
Table of contents
Table of Contents:
  • Managing the professional services firm
  • Professional services firm benchmarking
  • Partnership and governance structures
  • Sales management
  • Marketing and business development with new and existing clients
  • Service line and intellectual property creation
  • Proposal and reference management
  • Strategic partnering
  • Organization structure
  • Career tracks, compensation, and professional development for professionals
  • Professional staff recruiting and retention
  • Service delivery
  • Resource management
  • Risk management and quality assurance
  • Finance, accounting, and human resources
  • Purchasing, procurement, vendor, and asset management
  • Information technology
  • Real estate and facilities
  • Legal counsel
  • Office Management.