The results-driven manager : dealing with difficult people.
| Format: | Book |
|---|---|
| Language: | English |
| Published: |
Boston, Mass. :
Harvard Business School Press,
[2005]
|
| Series: | Results-driven manager series.
|
| Subjects: |
Table of Contents:
- Introduction
- What types of people must you deal with? Today's angry workplace: an interview with R. Brayton Bowen
- Crabs, cranks, and curmudgeons: how to manage difficult people / Constantine von Hoffman
- Don't just do something, sit there / David Whitemyer
- Will you help or heave your underperformers? / Paul Michelman
- Consequences: the secret to holding people accountable / Lila Booth
- Are you causing problem behavior? Don't avoid conflicts, manage them / Monci J. Williams
- How to handle difficult behaviors / Ken Cloke and Joan Goldsmith
- When to walk away from a fight / Rebecca M. Saunders
- Five questions about business/personal relationships with Ronna Lichtenberg
- The four myths of feedback / Jamie Higgins and Diana Smith
- How should you communicate with difficult people? Managing negativity
- Checklist for conducting a disciplinary conversation / Edward Prewitt
- Performance review anxiety / Beverly Ballaro
- "I just can't bring myself to talk about that with her": how to have difficult conversations
- The communication secrets of executive coaches: how to have conversations that lead to action / Nick Morgan
- Feedback in the future tense / Hal Plotkin.