rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    non sort: The
    title: results-driven manager
    sub title: dealing with difficult people
  title info:
    title: Dealing with difficult people
  type of resource: text
  genre: bibliography
  origin info:
    place:
      place term: mau
    date issued: 2005
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: print
    extent: ix, 140 pages ; 22 cm.
  table of contents: Introduction -- What types of people must you deal with? Today's angry workplace: an interview with R. Brayton Bowen -- Crabs, cranks, and curmudgeons: how to manage difficult people / Constantine von Hoffman -- Don't just do something, sit there / David Whitemyer -- Will you help or heave your underperformers? / Paul Michelman -- Consequences: the secret to holding people accountable / Lila Booth -- Are you causing problem behavior? Don't avoid conflicts, manage them / Monci J. Williams -- How to handle difficult behaviors / Ken Cloke and Joan Goldsmith -- When to walk away from a fight / Rebecca M. Saunders -- Five questions about business/personal relationships with Ronna Lichtenberg -- The four myths of feedback / Jamie Higgins and Diana Smith -- How should you communicate with difficult people? Managing negativity -- Checklist for conducting a disciplinary conversation / Edward Prewitt -- Performance review anxiety / Beverly Ballaro -- "I just can't bring myself to talk about that with her": how to have difficult conversations -- The communication secrets of executive coaches: how to have conversations that lead to action / Nick Morgan -- Feedback in the future tense / Hal Plotkin.
  note: Includes bibliographical references.
  subject:
    topic: Problem employees
  subject:
    topic: Interpersonal conflict
  subject:
    topic: Personnel management
  subject:
    name:
      name part: Harvard Business School.
  classification: HF5549.5.E42 R478 2005
  classification: 658.3/045
  related item:
    title info:
      title: Results-driven manager series
  identifier: 1591396344
  identifier: 2004010149
  record info:
    record content source: DLC
    record creation date: 040428
    record change date: 20151031161553.0
    record identifier: in00002023021