The results-driven manager : dealing with difficult people.

Bibliographic Details
Format: Book
Language:English
Published: Boston, Mass. : Harvard Business School Press, [2005]
Series:Results-driven manager series.
Subjects:

MARC

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264 1 |a Boston, Mass. :  |b Harvard Business School Press,  |c [2005] 
264 4 |c ©2005 
300 |a ix, 140 pages ;  |c 22 cm. 
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490 1 |a The results-driven manager series 
504 |a Includes bibliographical references. 
505 0 0 |g Introduction --  |t What types of people must you deal with?  |t Today's angry workplace: an interview with R. Brayton Bowen --  |t Crabs, cranks, and curmudgeons: how to manage difficult people /  |r Constantine von Hoffman --  |t Don't just do something, sit there /  |r David Whitemyer --  |t Will you help or heave your underperformers? /  |r Paul Michelman --  |t Consequences: the secret to holding people accountable /  |r Lila Booth --  |t Are you causing problem behavior?  |t Don't avoid conflicts, manage them /  |r Monci J. Williams --  |t How to handle difficult behaviors /  |r Ken Cloke and Joan Goldsmith --  |t When to walk away from a fight /  |r Rebecca M. Saunders --  |t Five questions about business/personal relationships with Ronna Lichtenberg --  |t The four myths of feedback /  |r Jamie Higgins and Diana Smith --  |t How should you communicate with difficult people?  |t Managing negativity --  |t Checklist for conducting a disciplinary conversation /  |r Edward Prewitt --  |t Performance review anxiety /  |r Beverly Ballaro --  |t "I just can't bring myself to talk about that with her": how to have difficult conversations --  |t The communication secrets of executive coaches: how to have conversations that lead to action /  |r Nick Morgan --  |t Feedback in the future tense /  |r Hal Plotkin. 
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650 0 |a Interpersonal conflict. 
650 0 |a Personnel management. 
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