APA (7th ed.) Citation

AWWA Water Utility Council. (2004). Avoiding rate shock: Making the case for water rates : a study. American Water Works Association.

Chicago Style (17th ed.) Citation

AWWA Water Utility Council. Avoiding Rate Shock: Making the Case for Water Rates : A Study. Denver, CO: American Water Works Association, 2004.

MLA (9th ed.) Citation

AWWA Water Utility Council. Avoiding Rate Shock: Making the Case for Water Rates : A Study. American Water Works Association, 2004.