http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
Video recordings for the hearing impaired.
1 videodisc (30 min.) : sound, color ; 4 3/4 in.
Illustrates the stages of a reference interview and reviews the steps necessary for a succesful answer. All the stages are demonstrated in walk-in, phone and online scenarios. In addition, tips are shown on handling difficult or unusual interviews. All of the reference interviews in this program were taken from real occurrences.
Writer/producer, Carl Birkmeyer ; co-producer/editor, Brenda Card.