From selling to serving : the essence of client creation /
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Chicago, IL :
Dearborn Trade Pub.,
[2004]
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| Subjects: | |
| Online Access: | Table of contents |
Table of Contents:
- Be a first rate version of yourself
- The essence of attraction
- The power of your authentic intentions
- Discovering your value
- Knowing why people work with you
- Communicating clearly, effectively, and with purpose
- The energy of relationships
- The language of trust
- The elements of a caring conversation
- Identifying your real products
- Saying what you mean, meaning what you say
- Connecting to your client's real needs
- The moment of truth
- Vision precedes action
- The factors that influence decisions
- Empowering people to commit
- Converting obstacles to opportunities
- Aligning intentions with actions.