Cover Image

CRM at the speed of light : essential customer strategies for the 21st century /

Bibliographic Details
Main Author: Greenberg, Paul
Format: Book
Language:English
Published: New York : McGraw-Hill/Osborne, [2004]
Edition:3rd ed.
Subjects:
Customer relations > Management.
Electronic commerce.
Description
Item Description:Includes index.
Previous edition: New York: McGraw-Hill/Osborne, 2002.
Physical Description:xviii, 670 pages : illustrations ; 23 cm.
ISBN:0072231734 :