Cover Image

High tech, high touch : library customer service through technology /

Show other versions (1)
Bibliographic Details
Main Author: Jurewicz, Lynn
Corporate Author: NetLibrary, Inc
Other Authors: Cutler, Todd
Format: eBook
Language:English
Published: Chicago : American Library Association, 2003.
Subjects:
Libraries and the Internet.
Public services (Libraries) > Technological innovations.
Customer services > Technological innovations.
Library Web sites.
Electronic books.
Online Access:Connect to the full text of this electronic book
Table of Contents:
  • Libraries on the Internet : rationale and issues
  • What libraries can learn from business
  • An automatic e-mail notification system
  • Dynamic Web-based event calendar with signup system
  • An online meeting room reservation system
  • Portals, gateways, and directories
  • Local history : online obituaries, photographs, and local newspaper articles
  • Online summer reading registration, tracking, and statistics
  • Providing online access to users without a library card
  • Stand-alone services : bookmarklets, proxy servers, and electronic reference
  • Marketing web-based library services.