The relationship edge in business : connecting with customers and colleagues when it counts /

The complete idiot's guide to great customer service /
by: Karr, Ron
Published: (1997)

Service design for business : a practical guide to optimizing the customer experience /
by: Reason, Ben, 1972-, et al.
Published: (2016)

What customers crave : how to create relevant and memorable experiences at every touchpoint /
by: Webb, Nicholas J., 1958-
Published: (2016)

How to win customers and keep them for life : revised and updated for the digital age /
by: LeBoeuf, Michael
Published: (2000)

Super service : seven keys to delivering great customer service even when you don't feel like it : even when they don't deserve it /
by: Gee, Jeff
Published: (1999)

Knock your socks off service recovery /
by: Zemke, Ron
Published: (2000)

At your service /
Published: (1997)

100 practical ways to improve customer experience : achieve end-to-end customer engagement in a multichannel world /
by: Newman, Martin (Business consultant), et al.
Published: (2018)

Win the customer : 70 simple rules for sensational service /
by: Martins, Flavio
Published: (2015)

Turning lost customers into gold : --and the art of achieving zero defections /
by: Cannie, Joan Koob
Published: (1994)

Hedonism, Utilitarianism, and Consumer Behavior : Exploring the Consequences of Customer Orientation /
by: Scarpi, Daniele
Published: (2020)

Total access : giving customers what they want in an anytime, anywhere world /
by: McKenna, Regis
Published: (2002)

Relationship marketing for competitive advantage : winning and keeping customers /
Published: (1998)

Customer service training 101 : quick and easy techniques that get great results /
by: Evenson, Renee, 1951-
Published: (2005)

Customer service /
Published: (2014)

The experience : the 5 principles of Disney service and relationship excellence /
by: Loeffler, Bruce, et al.
Published: (2015)

Customer relationship management /
by: Anderson, Kristin, 1962-
Published: (2002)

Planting flowers, pulling weeds : identifying your most profitable customers to ensure a lifetime of growth /
by: Rubio, Janet
Published: (2002)

The ten demandments : rules to live by in the age of the demanding consumer /
by: Mooney, Kelly
Published: (2002)

The brave new service strategy : aligning customer relationships, market strategies, and business structures /
by: Gutek, Barbara A.
Published: (2000)

The best service is no service.
Published: (2014)

Customer relationships /
by: Cartwright, Roger
Published: (2003)

Designing experiences /
by: Rossman, J. Robert (James Robert), 1946-, et al.
Published: (2019)

Customer service operations : the complete guide /
by: Blanding, Warren
Published: (1991)

The agile manager's guide to extraordinary customer service /
by: Gage, Susan M.
Published: (1999)

Emotional value : creating strong bonds with your customers /
by: Barlow, Janelle, 1943-
Published: (2000)

Just say yes! : extreme customer service-- How to give it! How to get it! /
by: Nulman, Philip R., 1951-
Published: (2000)

Customer care : how to create an effective customer focus /
by: Cook, Sarah, 1955-
Published: (2000)

Customer centricity : focus on the right customers for strategic advantage /
by: Fader, Peter
Published: (2020)

Managing knock your socks off service /
by: Bell, Chip R.
Published: (1992)

Service quality (SQ) : perspectives, management and improvement strategies /
Published: (2017)

Sustaining knock your socks off service /
by: Connellan, Thomas K., 1942-
Published: (1993)

Delivering knock your socks off service /
by: Anderson, Kristin
Published: (1998)

Firm competitive advantage through relationship management : a theory for successful sustainable growth /
by: Deszczynski, Bartosz
Published: (2021)

Building routes to customers : proven strategies for profitable growth /
by: Raulerson, Peter
Published: (2009)

Deliver outstanding customer service : gain and retain customers and stay ahead of the competition /
by: Nash, Susan Antoinette, 1945-
Published: (2002)