Managing and motivating contact center employees : tools and techniques for inspiring outstanding performance from your frontline staff /

Performance analysis and optimization of inbound call centers /
by: Stolletz, Raik
Published: (2003)

Call Center operation : design, operation, and maintenance /
by: Sharp, Duane E.
Published: (2003)

Call Center operation : design, operation, and maintenance /
by: Sharp, Duane E.
Published: (2003)

Bottom-line call center management : creating a culture of accountability and excellent customer service /
by: Butler, David L. (David Lawrence)
Published: (2004)

Cases in call center management : great ideas (th)at work /
by: Feinberg, Richard, 1950-
Published: (2005)

Call Center operation : design, operation, and maintenance /
by: Sharp, Duane E.
Published: (2003)

Tele-stress : relief for call center stress syndrome /
by: Coscia, Stephen
Published: (1998)

Call center performance enhancement using simulation and modeling /
by: Anton, Jon
Published: (1999)

The call centre training handbook : a complete guide to learning & development in contact centres /
by: Wilson, John P. (John Peter), 1955 August 11-
Published: (2009)

Call center operations : profiting from teleservices /
by: Day, Charles E. (Charles Elliott), 1944-
Published: (2000)

Call center operations : profiting from teleservices /
by: Day, Charles E. (Charles Elliott), 1944-
Published: (2000)

Developments in the call centre industry : analysis, changes and challenges /
Published: (2006)

Smiling down the line : info-service work in the global economy /
by: Russell, Bob, 1950-
Published: (2009)

Language put to work : the making of the global call centre workforce /
by: Brophy, Enda
Published: (2017)

Wake up your call center : how to be a better call center agent /
by: D'Ausilio, Rosanne, 1941-
Published: (1999)

Phone monkey or agent with a mission? /
by: Humphrey, Ronald H.
Published: (2016)

Borders in service : enactments of nationhood in transnational call centres /
Published: (2016)

The invisible customer : strategies for successful customer service down the wire /
by: Clegg, Brian
Published: (2000)

Motivating employees /
Published: (2014)

The invisible customer : strategies for suc[c]essful customer service down the wire /
by: Clegg, Brian
Published: (2000)

Motivating employees /
by: Bruce, Anne, 1952-
Published: (1999)

Motivational management : inspiring your people for maximum performance /
by: Hiam, Alexander
Published: (2003)

Kontrollräume und Raumkontrolle : Infrastrukturelle Kontrollzentralen in Zeiten der Digitalisierung /
by: Schröder, David Joshua
Published: (2022)

Developments in the call centre industry : analysis, changes and challenges /
Published: (2006)

Management techniques for employee engagement in contemporary organizations /
Published: (2019)

Instant motivation /
by: Clegg, Brian
Published: (2000)

Getting employees to fall in love with your company /
by: Harris, Jim, 1953-
Published: (1996)

Intrinsic motivation at work : building energy & commitment /
by: Thomas, Kenneth Wayne, 1943-
Published: (2000)

The agile manager's guide to motivating people /
by: Straub, Joseph T.
Published: (1997)

The complete idiot's guide to motivating people /
by: Ramundo, Michael
Published: (2000)

Motivating public employees /
by: Esteve, Marc, et al.
Published: (2019)

Motivation : the manager's key to closing the commitment gap /
by: Gottlieb, Marvin R.
Published: (2017)

Motivating language theory : effective leader talk in the workplace /
by: Mayfield, Jacqueline Mayfield, et al.
Published: (2018)

Peak performance : aligning the hearts and minds of your employees /
by: Katzenbach, Jon R., 1932-
Published: (2000)

More is more : how the best companies go farther and work harder to create knock-your-socks off customer experiences /
by: Morgan, Blake (Marketing researcher)
Published: (2017)

Superior customer value : finding and keeping customers in the now economy /
by: Weinstein, Art
Published: (2019)