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Managing and motivating contact center employees : tools and techniques for inspiring outstanding performance from your frontline staff /

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Bibliographic Details
Corporate Author: NetLibrary, Inc
Other Authors: Carlaw, Malcolm
Format: eBook
Language:English
Published: New York : McGraw-Hill, [2003]
Subjects:
Call centers > Personnel management.
Customer services > Management.
Employee motivation.
Electronic books.
Online Access:Connect to the full text of this electronic book
Description
Item Description:Electronic resource.
Physical Description:xvii, 297 pages : illustrations
Bibliography:Includes bibliographical references and index.
ISBN:0071428925 (electronic bk.)