Medicare : call centers need to improve responses to policy-oriented questions from providers : report to the Ranking Minority Member, Subcommittee on Health, Committee on Ways and Means, House of Representatives.

Medicare : callers can access 1-800-MEDICARE services, but responsibility within CMS for limited english proficiency plan unclear : report to the Chairman, Subcommittee on Health, Committee on Ways and Means, House of Representatives.
Published: (2008)

Performance analysis and optimization of inbound call centers /
by: Stolletz, Raik
Published: (2003)

Medicare : information systems modernization needs stronger management and support : report to Ranking Minority Member, Subcommittee on Health, Committee on Ways and Means, House of Representatives.
Published: (2001)

Global call centers : achieving outstanding customer service across cultures & time zones /
by: Granered, Erik, 1967-
Published: (2005)

Medicare management : CMS faces challenges in safeguarding payments while addressing provider needs /
by: Aronovitz, Leslie G.
Published: (2001)

Medicare : call centers need to improve responses to policy-oriented questions from providers : report to the Ranking Minority Member, Subcommittee on Health, Committee on Ways and Means, House of Representatives /
Published: (2004)

Call center performance enhancement using simulation and modeling /
by: Anton, Jon
Published: (1999)

Outsourceable selves : an ethnography of call center work in a global economy of signs and selves /
by: Fabros, Alinaya
Published: (2016)

Maximizing call center preformance : 136 innovatice ideas for increasing productivity and customer satisfaction /
by: Bodin, Madeline
Published: (1998)

Medicare provider education : oversight of efforts to reduce improper billing needs improvement : report to the Chairman, Committee on Finance, U.S. Senate.
Published: (2017)

Call center savvy : how to position your call center for the business challenges of the 21st century /
by: Dawson, Keith
Published: (1999)

Call Center operation : design, operation, and maintenance /
by: Sharp, Duane E.
Published: (2003)

Call center operations : profiting from teleservices /
by: Day, Charles E. (Charles Elliott), 1944-
Published: (2000)

Call Center operation : design, operation, and maintenance /
by: Sharp, Duane E.
Published: (2003)

Medicare, further action could improve improper payment prevention and recoupment efforts : testimony before the Subcommittee on Energy Policy, Health Care and Entitlements, Committee on Oversight and Government Reform, House of Representatives /
by: King, Kathleen M. (Kathleen Marie), 1952-
Published: (2014)

Department of Health and Human Services, Centers for Medicare and Medicaid Services : Medicare program : revisions to payment policies and five-year review of and adjustments to the relative value units under the physician fee schedule for calendar year 2002.
by: Wannisky, Kathleen E.
Published: (2001)

Medicare Advantage : CMS assists beneficiaries affected by inappropriate marketing but has limited data on scope of issue : report to the Chairman, Subcommittee on Health, Committee on Ways and Means, House of Representatives.
Published: (2009)

Bottom-line call center management : creating a culture of accountability and excellent customer service /
by: Butler, David L. (David Lawrence)
Published: (2004)

Diverted to Delhi /
Published: (2003)

Medicare : more specific criteria needed to classify inpatient rehabilitation facilities : report to the Senate Committee on Finance and the House Committee on Ways and Means /
Published: (2005)

Department of Health and Human Services, Center for Medicare and Medicaid Services : Medicare program : application of inherent reasonableness to all Medicare Part B services (other than physician services).
by: Wannisky, Kathleen E.
Published: (2002)

Medicare Advantage, CMS should fully develop plans for encounter data and assess data quality before use : report to the Ranking Member, Committee on Ways and Means, House of Representatives.
Published: (2014)

Customer service : human capital management at selected public and private call centers : report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives /
Published: (2000)

Medicare : CMS did not control rising power wheelchair spending /
by: Aronovitz, Leslie G.
Published: (2004)

Medicare : CMS's program safeguards did not deter growth in spending for power wheelchairs : report to the Chairman, Committee on Finance, U.S. Senate.
Published: (2004)

Medicare Advantage : substantial excess payments underscore need for CMS to improve accuracy of risk score adjustments : report to congressional requesters.
Published: (2013)

Medicare program integrity : activities to protect Medicare from payment errors, fraud, and abuse /
by: Binder, Cliff
Published: (2019)

Immigration services : better contracting practices needed at call centers : report to congressional requesters.
Published: (2005)

Tele-stress : relief for call center stress syndrome /
by: Coscia, Stephen
Published: (1998)

Department of Health and Human Services, Centers for Medicare and Medicaid : Medicare program : Medicare prescription drug discount card.
by: Wannisky, Kathleen E.
Published: (2003)

Department of Health and Human Services, Centers for Medicare and Medicaid Services : Medicare program : Medicare-endorsed prescription drug card assistance initiative.
by: Wannisky, Kathleen E.
Published: (2002)

Medicare : more specific criteria needed to classify inpatient rehabilitation facilities : testimony before the Subcommittee on Health, Committee on Ways and Means, House of Representatives /
by: Kanof, Marjorie E.
Published: (2005)

Gower handbook of call and contact centre management /
Published: (2004)

Medicare Advantage : 2011 profits similar to projections for most plans, but higher for plans with specific eligibility requirements : report to the Ranking Member, Committee on Ways and Means, House of Representatives.
Published: (2013)

Employee identity in Indian call centres : the notion of professionalism /
by: Noronha, Ernesto
Published: (2009)

Developments in the call centre industry : analysis, changes and challenges /
Published: (2006)