The joy of conflict resolution : transforming victims, villains and heroes in the workplace and at home /

Bibliographic Details
Main Author: Harper, Gary
Format: Book
Language:English
Published: Gabriola Island, BC : New Society Publishers, ©2004.
Subjects:

MARC

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100 1 |a Harper, Gary. 
245 1 4 |a The joy of conflict resolution :  |b transforming victims, villains and heroes in the workplace and at home /  |c Gary Harper. 
260 |a Gabriola Island, BC :  |b New Society Publishers,  |c ©2004. 
300 |a xii, 195 pages :  |b illustrations ;  |c 23 cm 
336 |a text  |b txt  |2 rdacontent 
337 |a unmediated  |b n  |2 rdamedia 
338 |a volume  |b nc  |2 rdacarrier 
504 |a Includes bibliographical references and index. 
520 1 |a "Conflict and confrontation can undermine productivity and poison relationships. And today's rapid rate of change in the workplace and among families makes conflict ever more likely." "The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, this book provides proven and practical skills to move beyond confrontation to experience the joy of resolving conflicts collaboratively. It will be especially welcomed by leaders, managers and employees in organizations; mediators, teachers, trainers, consultants and personal coaches; and all those seeking help with personal relationships."--Jacket. 
650 0 |a Conflict management. 
650 0 |a Interpersonal conflict. 
650 6 |a Gestion des conflits. 
650 6 |a Conflit interpersonnel. 
650 7 |a Conflict management.  |2 fast  |0 (OCoLC)fst00874778 
650 7 |a Interpersonal conflict.  |2 fast  |0 (OCoLC)fst00977374 
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