APA (7th ed.) Citation

Iyer, G. R., & Bejou, D. (2004). Customer relationship management in electronic markets. Best Business Books.

Chicago Style (17th ed.) Citation

Iyer, Gopalkrishnan R., and David Bejou. Customer Relationship Management in Electronic Markets. Binghamton, NY: Best Business Books, 2004.

MLA (9th ed.) Citation

Iyer, Gopalkrishnan R., and David Bejou. Customer Relationship Management in Electronic Markets. Best Business Books, 2004.