Lean Six Sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions /

Bibliographic Details
Main Author:	George, Michael L.
Corporate Author:	NetLibrary, Inc
Format:	eBook
Language:	English
Published:	New York ; London : McGraw-Hill, [2003]
Subjects:	Six sigma (Quality control standard) Service industries > Quality control > Statistical methods. Quality control > Statistical methods. Electronic books.
Online Access:	Connect to the full text of this electronic book

Description
Item Description:	Includes index. Electronic resource.
Physical Description:	xiv, 386 pages : illustrations
ISBN:	0071436359 (electronic bk.)