Patient satisfaction : defining, measuring, and improving the experience of care /
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| Corporate Author: | |
| Format: | eBook |
| Language: | English |
| Published: |
Chicago, IL :
Health Administration Press,
[2002]
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| Series: | Management series (Ann Arbor, Mich.)
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| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
| Item Description: | Electronic resource. |
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| Physical Description: | xv, 240 pages : illustrations ; 23 cm. |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 0585426376 (electronic bk.) |