Competing in a service economy : how to create a competitive advantage through service development and innovation /
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| Format: | eBook |
| Language: | English |
| Published: |
San Francisco :
Jossey-Bass,
[2003]
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| Edition: | 1st ed. |
| Series: | University of Michigan Business School management series.
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| Online Access: | Connect to the full text of this electronic book |
| Item Description: | Electronic resource. |
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| Physical Description: | xv, 190 pages : illustrations |
| Bibliography: | Includes bibliographical references (pages 173-181) and index. |
| ISBN: | 0787970670 (electronic bk.) 9780787970673 (electronic bk.) |