APA (7th ed.) Citation

Schaffer, E. (2004). Institutionalization of usability: A step-by-step guide. Addison-Wesley.

Chicago Style (17th ed.) Citation

Schaffer, Eric. Institutionalization of Usability: A Step-by-step Guide. Boston: Addison-Wesley, 2004.

MLA (9th ed.) Citation

Schaffer, Eric. Institutionalization of Usability: A Step-by-step Guide. Addison-Wesley, 2004.