Fundamentals of customer-focused management : competing through service /

Bibliographic Details
Main Author:	John, Joby, 1957-
Format:	Book
Language:	English
Published:	Westport, Conn. : Praeger, 2003.
Subjects:	Consumer satisfaction. Customer relations. Total quality management. Industrial management.

Description
Physical Description:	xx, 216 pages : illustrations ; 25 cm.
Bibliography:	Includes bibliographical references and index.
ISBN:	156720564X (alk. paper)