Who stole my customer? : winning strategies for creating and sustaining customer loyalty /

The butterfly customer : capturing the loyalty of today's elusive consumer /
by: O'Dell, Susan M.
Published: (2000)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
by: Hayes, Bob E., 1963-
Published: (2009)

CUSTOMER VALUE STARVATION CAN KILL prevention and cure.
by: MAHAJAN, GAUTAM. VIEIRA, WALTER
Published: (2021)

What's the secret? : to providing a world-class customer experience /
by: DiJulius, John R., 1964-
Published: (2008)

Planting flowers, pulling weeds : identifying your most profitable customers to ensure a lifetime of growth /
by: Rubio, Janet
Published: (2002)

The loyalty effect : the hidden force behind growth, profits, and lasting value /
by: Reichheld, Frederick F.
Published: (1996)

The ten demandments : rules to live by in the age of the demanding consumer /
by: Mooney, Kelly
Published: (2002)

The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world /
by: Reichheld, Frederick F.
Published: (2011)

Answering the ultimate question : how Net Promoter can transform your business /
by: Brooks, Laura L., 1963-
Published: (2009)

Friction/Reward : be your customer's first choice /
by: Hammond, Richard (Retail management consultant)
Published: (2019)

Achieving excellence in stakeholder management /
Published: (2003)

The customer loyalty pyramid /
by: Lowenstein, Michael W., 1942-
Published: (1997)

Beyond customer satisfaction to customer loyalty : the key to greater profitability /
by: Bhote, Keki R., 1925-2013
Published: (1996)

The ultimate question : driving good profits and true growth /
by: Reichheld, Frederick F.
Published: (2006)

The ultimate question : driving good profits and true growth /
by: Reichheld, Frederick F.
Published: (2006)

Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy /
by: Stinnett, Bill
Published: (2005)

Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy /
by: Stinnett, Bill
Published: (2005)

The Saturn difference : creating customer loyalty in your company /
by: Lenz, Vicki
Published: (1999)

The hidden wealth of customers : realizing the untapped value of your most important asset /
by: Lee, William G.
Published: (2012)

Why customers come back : how to create lasting customer loyalty /
by: Lawfer, Manzie R., 1946-
Published: (2004)

Quality in customer service /
by: Fuchs, Edward
Published: (1999)

The value profit chain : treat employees like customers and customers like employees /
by: Heskett, James L.
Published: (2003)

The customer signs your paycheck /
by: Cooper, Frank (Frank J.), 1938-
Published: (2010)

Profitable customers : how to identify, develop and retain them /
by: Wilson, Charles
Published: (1998)

Winning with customers : a playbook for B2B /
by: Pigues, D. Keith
Published: (2010)

Winning with customers : a playbook for B2B /
by: Pigues, D. Keith
Published: (2010)

Social customer experience : engage and retain customers through social media /
by: Evans, Dave, 1956-
Published: (2014)

How to give exceptional customer service /
Published: (1993)

The satisfied customer : winners and losers in the battle for buyer preference /
by: Fornell, Claes
Published: (2007)

Making customers matter.
Published: (2010)

Building great customer experiences /
by: Shaw, Colin, 1928-
Published: (2002)

Building great customer experiences /
by: Shaw, Colin, 1958-
Published: (2005)

Customer loyalty : how to earn it, how to keep it /
by: Griffin, Jill
Published: (2002)

One customer, divisible : linking customer insight to loyalty and advocacy behavior /
by: Lowenstein, Michael W., 1942-
Published: (2005)

Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program /
by: Anton, Jon
Published: (1997)

Customer worthy : why and how everyone in your organization must think like a customer /
by: Hoffman, Michael R.
Published: (2010)