APA (7th ed.) Citation

Thompson, H. (2004). Who stole my customer?: Winning strategies for creating and sustaining customer loyalty. Pearson Prentice Hall.

Chicago Style (17th ed.) Citation

Thompson, Harvey. Who Stole My Customer?: Winning Strategies for Creating and Sustaining Customer Loyalty. Upper Saddle River, NJ: Pearson Prentice Hall, 2004.

MLA (9th ed.) Citation

Thompson, Harvey. Who Stole My Customer?: Winning Strategies for Creating and Sustaining Customer Loyalty. Pearson Prentice Hall, 2004.