The future of retail banking : delivering value to global customers /

Bibliographic Details
Main Author:	DiVanna, Joseph A.
Format:	Book
Language:	English
Published:	New York : Palgrave Macmillan, 2004.
Subjects:	Banks and banking. Financial services industry. Customer services > Management. Value.

Description
Physical Description:	xiii, 178 pages : illustrations ; 24 cm.
Bibliography:	Includes bibliographical references (pages 174-176) and index.
ISBN:	1403911266