A basic toolkit : good manager & good employee skills /

Covers the basic skills every library worker needs to know: how to be a good employee, how to be a good manager, communicating, problem-solving, customer service, and conducting effective meetings.

Bibliographic Details
Corporate Authors:	College of DuPage. Satellite Network, College of DuPage. Multimedia Services, College of DuPage. Office of Special Services, College of DuPage. Library Learning Network, College of DuPage
Other Authors:	Farnon, Bonnie E., Nocera, Jim, Slusar, Linda, Fradkin, Bernard, Klein, Pam, Johnson, Debra Wilcox, Halikias, Shannon, Kozak, Anne, Murawski, Susan, Roche, Richard, Schmidt, Aaron
Format:	Video VHS
Language:	English
Published:	[Place of publication not identified] : [publisher not identified] ; [2003]
Series:	Soaring to excellence.
Subjects:	Library technicians > United States. Library employees > United States. Libraries > Customer services. Library personnel management > United States. Meetings > Planning. Instructional films.

Description
Summary:	Covers the basic skills every library worker needs to know: how to be a good employee, how to be a good manager, communicating, problem-solving, customer service, and conducting effective meetings.
Item Description:	Handouts, resources, and bibliographies available on Website. Videorecording.
Physical Description:	1 videocassette (118 min.) : sound, color ; 1/2 in.
Format:	VHS.
Production Credits:	Project directors, Linda Slusar, Bernard Fradkin.