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The changing face of today's customer : strategies for attracting and retaining a diverse customer and employee base in your local market /

Bibliographic Details
Main Author: Lipp, G. Douglas
Format: Book
Language:English
Published: Atlanta, Ga. : Longstreet Press, [2003]
Subjects:
Customer services.
Consumer satisfaction.
Customer relations.
Multiculturalism > Miscellanea.
Description
Physical Description:xv, 253 pages ; 23 cm.
Bibliography:Includes bibliographical references.
ISBN:1563527235