CRM in financial services : a practical guide to making customer relationship management work /
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| Format: | eBook |
| Language: | English |
| Published: |
London ; Milford, CT :
Kogan Page,
2002.
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| Online Access: | Connect to the full text of this electronic book |
| Item Description: | Electronic resource. |
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| Physical Description: | xviii, 700 pages : illustrations ; 26 cm. |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 0585443696 (electronic bk.) |