Customers are people : the human touch /

Bibliographic Details
Main Author: McKean, John, 1956-
Corporate Author: NetLibrary, Inc
Format: eBook
Language:English
Published: Chichester : Wiley, 2003.
Subjects:
Online Access:Connect to the full text of this electronic book
Description
Item Description:Includes index.
Electronic resource.
Physical Description:x, 313 pages : illustrations ; 24 cm.
ISBN:0470856505 (electronic bk.)