Total access : giving customers what they want in an anytime, anywhere world /

Bibliographic Details
Main Author:	McKenna, Regis
Corporate Author:	NetLibrary, Inc
Format:	eBook
Language:	English
Published:	Boston, Mass. : Harvard Business School Press, [2002]
Subjects:	Customer services. Customer relations. Consumer satisfaction. Electronic books.
Online Access:	Connect to the full text of this electronic book

by McKenna, Regis
Published 2002

Book