Total access : giving customers what they want in an anytime, anywhere world /

Best of class : building a customer service organization /
Published: (1998)

The ten demandments : rules to live by in the age of the demanding consumer /
by: Mooney, Kelly
Published: (2002)

Relationship marketing for competitive advantage : winning and keeping customers /
Published: (1998)

Analytical CRM : developing and maintaining profitable customer relationships in non-contractual settings /
by: Wübben, Markus
Published: (2008)

Secret service : hidden systems that deliver unforgettable customer service /
by: DiJulius, John R., 1964-
Published: (2003)

Delivering fantastic customer experience : how to turn customer satisfaction into customer relationships /
by: Lafrenière, Daniel
Published: (2020)

Knock your socks off selling /
by: Gitomer, Jeffrey, 1946-
Published: (1999)

Customer service /
Published: (2014)

Serving your customer.
Published: (2015)

Practical customer success management : a best practice framework for rapid generation of customer success /
by: Adams, Richard, 1967-
Published: (2020)

The complete idiot's guide to great customer service /
by: Karr, Ron
Published: (1997)

Exceptional customer service.
Published: (2009)

Service design for business : a practical guide to optimizing the customer experience /
by: Reason, Ben, 1972-, et al.
Published: (2016)

What customers crave : how to create relevant and memorable experiences at every touchpoint /
by: Webb, Nicholas J., 1958-
Published: (2016)

How to win customers and keep them for life : revised and updated for the digital age /
by: LeBoeuf, Michael
Published: (2000)

Unlocking the customer value chain : how decoupling drives consumer disruption /
by: Teixeira, Thales S.
Published: (2019)

Knock your socks off service recovery /
by: Zemke, Ron
Published: (2000)

At your service /
Published: (1997)

Super service : seven keys to delivering great customer service even when you don't feel like it : even when they don't deserve it /
by: Gee, Jeff
Published: (1999)

Customising stakeholder management strategies : concepts for long-term business success /
Published: (2006)

The best service is no service.
Published: (2014)

Planting flowers, pulling weeds : identifying your most profitable customers to ensure a lifetime of growth /
by: Rubio, Janet
Published: (2002)

100 practical ways to improve customer experience : achieve end-to-end customer engagement in a multichannel world /
by: Newman, Martin (Business consultant), et al.
Published: (2018)

The relationship edge in business : connecting with customers and colleagues when it counts /
by: Acuff, Jerry, 1949-
Published: (2004)

Hedonism, Utilitarianism, and Consumer Behavior : Exploring the Consequences of Customer Orientation /
by: Scarpi, Daniele
Published: (2020)

Customer service training 101 : quick and easy techniques that get great results /
by: Evenson, Renee, 1951-
Published: (2005)

Customer success : how innovative companies are reducing churn and growing recurring revenue /
by: Mehta, Nick, 1977-, et al.
Published: (2016)

Engaging brands : a customer-centric approach for superior experiences /
by: Addis, Michela
Published: (2020)

The loyalty effect : the hidden force behind growth, profits, and lasting value /
by: Reichheld, Frederick F.
Published: (1996)

The satisfaction of change : how knowledge and innovation overcome loyalty in decision-making processes /
by: Del Giudice, Manlio, et al.
Published: (2017)

Customer satisfaction.
Published: (2016)

Total access : giving customers what they want in an anytime, anywhere world /
by: McKenna, Regis
Published: (2002)

The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /
by: Thompson, Harvey
Published: (2000)

The experience : the 5 principles of Disney service and relationship excellence /
by: Loeffler, Bruce, et al.
Published: (2015)

Just say yes! : extreme customer service-- How to give it! How to get it! /
by: Nulman, Philip R., 1951-
Published: (2000)

Inspired : how to create tech products customers love /
by: Cagan, Marty
Published: (2018)