Cover Image

Using Microsoft CRM /

Bibliographic Details
Main Author: Brown, Laura
Other Authors: Gravely, John
Format: Book
Language:English
Published: Indianapolis, Ind. : Que, [2004]
Edition:Special ed.
Subjects:
Customer relations > Data processing.
Customer services > Management > Data processing.
Relationship marketing.
Description
Item Description:The companion CD-ROM contains chapter examples, case studies, eCourses, ISV solutions, product fact sheets, videos, whitepapers, and online resources.
Includes index.
Physical Description:xiii, 522 pages : illustrations ; 24 cm. + 1 CD-ROM (4 3/4 in.)
Format:System requirements: PC with Windows ; CD-ROM drive.
ISBN:0789728826 (pbk.) :