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Achieving excellence in stakeholder management /

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Bibliographic Details
Other Authors: Scharioth, Joachim, Huber, Margit, 1963-
Format: Book
Language:English
Published: Berlin ; New York : Springer, [2003]
Subjects:
Customer relations.
Consumer satisfaction.
Customer loyalty.
Total quality management.
Description
Physical Description:viii, 151 pages : illustrations, 1 map ; 25 cm.
Bibliography:Includes bibliographical references.
ISBN:3540002553 (alk. paper)