Winning at service : lessons from service leaders /

Bibliographic Details
Main Author:	Schmidt, Waldemar
Other Authors:	Weering, Els van, Adler, Gordon, 1954-
Format:	Book
Language:	English
Published:	Chichester : Wiley, [2003]
Subjects:	Customer services. Customer services > Case studies.

by Schmidt, Waldemar
Published 2003

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