Winning at service : lessons from service leaders /

Customer service : extraordinary results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA /
Published: (1998)

On great service : a framework for action /
by: Berry, Leonard L., 1942-
Published: (1995)

Who's your Gladys? : how to turn even the most difficult customer into your biggest fan /
by: Suttle, Marilyn
Published: (2009)

Winning ways : achieving zero-defect service /
by: Horovitz, Jacques, 1947-
Published: (1990)

Developing lean customer service at Glamox : a lean manufacturing firm /
by: Engelseth, Per, 1959-, et al.
Published: (2016)

Putting stakeholder management into practice /
Published: (2004)

Best practices : building your business with customer-focused solutions /
by: Hiebeler, Robert
Published: (1998)

Marketing to win : strategies for building competitive advantage in service industries /
by: Sonnenberg, Frank K.
Published: (1990)

Marketing to manage customer experience : the case of Nykaa /
by: Chakraborty, Uttam, active 2023, et al.
Published: (2023)

Winning the service game /
by: Schneider, Benjamin
Published: (1995)

Uncommon service : how to win by putting customers at the core of your business /
by: Frei, Frances
Published: (2012)

Ranjan and platinum card /
by: Ramamoorthy, Ravichandran
Published: (2016)

Consumers and services /
by: Gabbott, Mark
Published: (1998)

Cases on consumer-centric marketing management /
Published: (2014)

Service innovation : how to go from customer needs to breakthrough services /
by: Bettencourt, Lance
Published: (2010)

Application of lean principles for improving customer service at Byrotek /
by: Lal, Priyanka
Published: (2024)

World-class customer satisfaction /
by: Barsky, Jonathan D.
Published: (1995)

Measuring customer service effectiveness /
by: Cook, Sarah, 1955-
Published: (2004)

Building a customer service culture : the seven ServiceElements of customer success /
by: Martinez, Mario, 1967-
Published: (2008)

Winning with customers : a playbook for B2B /
by: Pigues, D. Keith
Published: (2010)

Winning with customers : a playbook for B2B /
by: Pigues, D. Keith
Published: (2010)

The magic bullet for customer service : [a daily program to improve service in your business and your life] /
by: Baylis, Allan R.
Published: (2013)

Technology and customer service : profitable relationship building /
by: Timm, Paul R.
Published: (2005)

Marketing for keeps : building your business by retaining your customers /
by: Furlong, Carla B.
Published: (1993)

Breakthrough customer service : best practices of leaders in customer support /
Published: (1997)

Positively outrageous service : how to delight and astound your customers and win them for life /
by: Gross, T. Scott
Published: (2004)

Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation /
by: Bacal, Robert
Published: (2005)

Rashid : crafting behaviour for financial inclusion /
by: Panchasara, Manish
Published: (2022)

Building quality service : with competency-based human resource management /
by: Van der Wagen, Lynn
Published: (1994)

You can't win a fight with your client & 49 other rules for providing great service /
by: Markert, Tom
Published: (2007)

The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs /
by: Price, Bill, 1950-
Published: (2008)

Relationship marketing in professional services : a study of agency-client dynamics in the advertising sector /
by: Halinen, Aino, 1961-
Published: (2002)

Relationship marketing in professional services : a study of agency-client dynamics in the advertising sector /
by: Halinen, Aino, 1961-
Published: (1997)

Customer service ; the road to greater profits /
by: Moseley, Lloyd W.
Published: (1972)

Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it /
by: Gee, Val
Published: (2009)

Service, service, service : the growing business' secret weapon : innovative and proven ideas for getting and keeping customers /
by: Albrecht, Steven
Published: (1994)