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Winning at service : lessons from service leaders /

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Bibliographic Details
Main Author: Schmidt, Waldemar
Other Authors: Weering, Els van, Adler, Gordon, 1954-
Format: Book
Language:English
Published: Chichester : Wiley, [2003]
Subjects:
Customer services.
Customer services > Case studies.
Description
Item Description:Includes index.
Physical Description:xv, 184 pages : illustrations ; 24 cm.
ISBN:0470848235