Total quality management : text with cases /

Bibliographic Details
Main Author:	Oakland, John S.
Format:	Book
Language:	English
Published:	Oxford ; Burlington, MA : Butterworth-Heinemann, 2003.
Edition:	3rd ed.
Subjects:	Total quality management. Total quality management > Case studies.

Description
Physical Description:	x, 483 pages : illustrations ; 25 cm.
Bibliography:	Includes bibliographical references (pages [471]-478) and index.
ISBN:	0750657405 (alk. paper)