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Call Center operation : design, operation, and maintenance /

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Bibliographic Details
Main Author: Sharp, Duane E.
Format: Book
Language:English
Published: Amsterdam ; Boston : Digital Press, [2003]
Subjects:
Call centers > Management.
Description
Physical Description:xiii, 303 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references (pages 283-285) and index.
ISBN:155558277X