Cover Image

Design and control of workflow processes : business process management for the service industry /

Bibliographic Details
Main Author: Reijers, Hajo A.
Corporate Author: SpringerLink (Online service)
Format: eBook
Language:English
Published: Berlin ; New York : Springer, [2003]
Series:Lecture notes in computer science ; 2617.
Subjects:
Workflow > Management > Mathematical models.
Production management > Mathematical models.
Service industries > Management > Mathematical models.
Flux de travail > Gestion > Modèles mathématiques.
Production > Gestion > Modèles mathématiques.
Services (Industrie) > Gestion > Modèles mathématiques.
Planungsmodell.
Prozessanalyse <Prozessmanagement>.
Prozessmodell.
Prozessmanagement.
Electronic books.
Online Access:Connect to the full text of this electronic book
Table of Contents:
  • 1. Introduction
  • 2. Workflow Modeling
  • 3. Workflow Design
  • 4. Performance Evaluation of Workflows
  • 5. Resource Allocation in Workflows
  • 6. Heuristic Workflow Redesign
  • 7. Systems and Practical Experience
  • 8. Conclusion
  • A. The Bottom-Level Workflow Model
  • B. The Fourier Transform
  • C. The Simulation of the Workbench.