Building a successful customer-service culture : a guide for library and information managers /

Bibliographic Details
Other Authors:	Melling, Maxine, Little, Joyce
Format:	Book
Language:	English
Published:	London : Facet, 2002.
Subjects:	Public services (Libraries) Libraries > Customer services. Libraries > organization & administration. Organizational Culture. Library Services. Consumer Behavior. Public Relations.

Description
Physical Description:	xii, 212 pages ; 25 cm.
Bibliography:	Includes bibliographical references and index.
ISBN:	1856044491